Frequently Asked Questions
We hope you find answers to your questions here
Rugano Books Limited is an online and phone-order book service that focuses on promoting the reading culture by making several titles available to its customers. We work closely with publishers and writers to provide the books we know our readers love, as well as highlight some lesser-known gems that might be tricky to discover elsewhere.
You can meet the team behind this project here.
Sadly not. We prefer not to have that.
We are fair in our pricing. We provide you with the convenience of having a bookstore experience without having to move from your couch at home. You can also check out out Book Deals section for some of the most amazing deals on books that we have lined up for you.
We work with several courier services to ensure timely deliveries at a small fee. The fee varies depending on your delivery location. On checkout on the cart, you’ll be shown the delivery fee.
Yes we can. However, the shipping costs is on you. We are exploring ways to improve our distribution beyond Kenya as cheaply as possible without compromising on quality of service. Currently, we’re using DHL as they are fast & reliable.
Of course. Simply give us a call on +254 703 138 039. Lines are open every day including public holidays.
We aim to deliver all in-stock books within 48 hours of ordering (unless stated/informed otherwise) and do our best to ensure they arrive in pristine condition. But we’re not perfect, so please accept our sincere apologies if there’s a delay to your order or if your book arrives damaged. For an update on your order or to tell us about a damaged book, please contact us on firstname.lastname@example.org or +254 703 138039.
If you change your mind about a book you order from us, then you have 14 days from the date of receipt to return the book and request a refund. The packing slip that comes with your book will have all the info you need to return a book.
Your best bet is to ask your publisher to get in touch with us. We work with them to fulfill all orders placed with Rugano Books. You can also do it personally. If you are self published, by all means drop us a line here.